Doorbell D230S1 is not recording

Doorbell D230S1 is not recording

Doorbell D230S1 is not recording
Doorbell D230S1 is not recording
2024-02-24 17:07:01 - last edited 2024-03-07 08:56:18
Model: Tapo D230S1  
Hardware Version: V1
Firmware Version: 1.1.14 Build 20231130 rel.74248

Hi,

 

Bought this doorbell a few days ago. As I have chosen Tapo for all my other cameras the choice was easy.

I have run into issues though. It just simply wont record.

I get notifications that a vehicle passed for example but nothing is recorded. 

I turned on all detection and put the sensitivity to the max just to see if I missed anything but still no recording. 

The wake-up setting is set to "Event detected" and sensitivity is 10.

 

Am I wrong or should it not work like an ordinary Tapo camera when it detects something and record whatever it detects? 

Then the actual doorbell feature is kinda "stand alone" if you understand what I mean?

 

Or will it only record when someone press the doorbell? If that is so it doesn't really make sense as you can enable rich notifications and for that it needs to record even when the button is not pressed.

 

I have added the doorbell to my Tapo Care subscription as my 10th camera. 

 

I have not put an Sdcard in my hub (as I added the doorbell to the Tapo Care subscription).

 

Please guys, what am I missing here?

  1      
  1      
#1
Options
1 Accepted Solution
Re:Doorbell D230S1 is not recording-Solution
2024-03-06 19:57:48 - last edited 2024-03-07 08:56:18

Hi all, 

 

I have solved it. I tried to put the camera on a separate IOT network. 

I have the Deco XE75 that offers a separate IOT network. 

Once I moved the camera to the main network it started to record and is now acting as expected. 

Recommended Solution
  0  
  0  
#5
Options
5 Reply
Re:Doorbell D230S1 is not recording
2024-02-26 10:44:32

  @Ridell74 

Hi,
Do you have cloud video clips now? On the Tapo app, you can go to the camera's Live View>Playback & Download >Playback page, select the cloud icon, and select the date to see the cloud video clips.

 

If you have no cloud video clips but receive detection notifications, please let me know the time, date, your time zone, and what type(person-detected, motion-detected, etc.) of notification you have received.

 

Best Regards

  0  
  0  
#2
Options
Re:Doorbell D230S1 is not recording
2024-03-06 07:43:38

  @Solla-topee I am having the same.issues.  however I have not signed up for cloud care and have inserted and formatted an SD card.  

 

Receiving notifications, bit nothing is being recorded. 

 

Thanks 

  0  
  0  
#3
Options
Re:Doorbell D230S1 is not recording
2024-03-06 09:49:14

  @JonSlinn 

Hi,
Please help confirm if your configurations are correct on the Tapo app.

1. Please go to the doorbell's Device Settings>Detection page to check the detection types you have enabled.
2. On the Storage & Recording>microSD card page, send me a picture of it, and send me a picture of the Recording Schedule page.
3. On the Tapo app>Home page>tap the Bell icon at the top right corner>tap your doorbell, and check what types of detection notifications you have received, such as motion-detected, person-detected, etc.

Best Regards

  0  
  0  
#4
Options
Re:Doorbell D230S1 is not recording-Solution
2024-03-06 19:57:48 - last edited 2024-03-07 08:56:18

Hi all, 

 

I have solved it. I tried to put the camera on a separate IOT network. 

I have the Deco XE75 that offers a separate IOT network. 

Once I moved the camera to the main network it started to record and is now acting as expected. 

Recommended Solution
  0  
  0  
#5
Options
Re:Doorbell D230S1 is not recording
2024-03-07 09:02:51

  @Ridell74  Nice Sharing~~yes

  0  
  0  
#6
Options

Information

Helpful: 1

Views: 860

Replies: 5

Related Articles