Lag after doorbell rung
I have the video doorbell connected with the H200 Hub (F/W 1.2.25) and a SD card in the Hub.
The camera alerts if any movement and I can click on camera in app, it loads within a second and I can view and speak.
If though someone rings the doorbell, I am alerted through the app, but when I click on camera in app, it stays loading for ages and then gives me a retry message.
Almost as if ringing the doorbell puts it into some sort of wait state.
Any ideas?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi,
Do you mean when you receive a detection notification, you can go to the Tapo app>Home>click on the camera to load its live view page soon, but when someone presses the doorbell, the live view page load for ages or have a retry message on the Tapo app after you receive a notification?
Whether you receive the notification in time when someone presses the doorbell?
Do you have this issue every time when someone has pressed the doorbell?
On the doorbell's Device Settings>Doorbell>Doorbell Video Call page, is this feature enabled? Please tap the Wi-Fi icon beside the Connected Hub and what's the RSSI value?
Best Regards
- Copy Link
- Report Inappropriate Content
you can go to the Tapo app>Home>click on the camera to load its live view page soon, but when someone presses the doorbell, the live view page load for ages or have a retry message on the Tapo app after you receive a notification? That is correct!
Whether you receive the notification in time when someone presses the doorbell? I do receive the notification in time when someone presses the doorbell
Do you have this issue every time when someone has pressed the doorbell? Usually have the issue, every 7 times out of 10. This also occurs when I am in the house on same wifi and with full wifi. I am using the TP Link Deco S4 and S7 routers on each floor of the house, all on ethernet backhaul.
On the doorbell's Device Settings>Doorbell>Doorbell Video Call page, is this feature enabled? Yes, the feature is enabled.
RSSI value - The value is -42
- Copy Link
- Report Inappropriate Content
Hi,
Thank you for the information provided. I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your case. Please check your email box and confirm.
Best Regards
- Copy Link
- Report Inappropriate Content
Solla-topee wrote
Hi,
Thank you for the information provided. I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your case. Please check your email box and confirm.
Best Regards
It would be good to update the thread with the solution rather than go to private messaging and leave a loose end for us to read - that way people like me having the same issue can understand how it may be solved.
- Copy Link
- Report Inappropriate Content
Hi,
If you have a similar issue, it's recommended to help confirm the information on this post.
It would be appreciated if you could provide the videos showing the reported issue.
Best Regards
- Copy Link
- Report Inappropriate Content
Hey @Deanosaurus
After I reported this the tech team got in touch with me and sent me a file to install their debug app.
After installing the debug app, I could not get the problem to repeat as much as I tried.
Can only assume that the debug app connects better with the video doorbell than the app within the Play store.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 683
Replies: 6
Voters 0
No one has voted for it yet.