Tapo App for iPhone not showing frames?

Tapo App for iPhone not showing frames?

Tapo App for iPhone not showing frames?
Tapo App for iPhone not showing frames?
2024-06-24 23:14:44 - last edited 2024-06-25 10:20:54
Model: Tapo C120  
Hardware Version: V1
Firmware Version: 1.1.15

Hi!

 

I have bought a new Tapo C120 camera and it works great!

The camera's firmware was upgrated as well as the Tapo App software.

I have two phones, one is an Android and the second an iPhone 13.

 

I have noticed, that the Tapo App shows in the Android phone, a light blue frame around the person detected, so it can be seen better, and that colored frame moves around the person everywhere the person goes.

 

The A.I. works great.

However, when I watch the picture of the same camera in my iPhone, even every option in the AI menu is on, I can only see a person in the screen, but not any colored frame around the person detected, as for example in my Android phone.

 

Does this happen because the Apps for the Android and the iOs are diferent, or do I still need to set up something else in my iPhone's App?

The App in my iPhone is also upgraded.

 

Thank you very much for your answer! :)

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Re:Tapo App for iPhone not showing frames?-Solution
2024-06-25 09:05:38 - last edited 2024-06-25 10:20:54

  @Daniel_X 

Hi,
I think you are referring to the Detection Tage feature, please ensure the Tag feature is enabled on your iPhone.
What's the Detection Tag feature of the Tapo camera and how can I use it?
Best Regards
 

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Re:Tapo App for iPhone not showing frames?-Solution
2024-06-25 09:05:38 - last edited 2024-06-25 10:20:54

  @Daniel_X 

Hi,
I think you are referring to the Detection Tage feature, please ensure the Tag feature is enabled on your iPhone.
What's the Detection Tag feature of the Tapo camera and how can I use it?
Best Regards
 

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Re:Tapo App for iPhone not showing frames?
2024-06-25 10:18:40
Oh, that was SO easy? The option to put the Tag feature On and Off is in the middle of the screen, and I didn’t see it! 🙈 Well, I didn’t understand what a tag is, because of the English language, but now, I know! 😂 Thanks a lot for your help!! 👍👍👍
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Re:Tapo App for iPhone not showing frames?
2024-06-25 10:20:44

  @Daniel_X  You are welcome! smiley

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