Poor Audio Quality C225 C500

Poor Audio Quality C225 C500

Poor Audio Quality C225 C500
Poor Audio Quality C225 C500
2024-07-19 02:03:42
Model: Tapo C225  
Hardware Version: V2
Firmware Version: 1.0.7

I recently bought Tapo C225 and C500 cameras. The audio quality of both cameras is poor, so I can't hear conversations clearly.  They are much worse than my old TP-link cameras.  I notice that the background noise level of the old cameras is high, but I can hear the conversations clearly.  I think the issue of the new cameras is caused by the noise cancellation.  But I can't find a way to disable the noise cancellation feature. 

 

I read from another post that other users of C220 solved this issue with another firmware:

 

https://community.tp-link.com/en/smart-home/forum/topic/658276

 

I would like to know where I can find the firmware to disable noise cancellation for C225 and C500.  Thanks a lot!

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#1
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37 Reply
Re:Poor Audio Quality C225 C500
2024-07-22 06:05:02

  @TerenceLaw 

Hi,
1. Can you share a link to download the video recordings of the reported issue?
2. Please send me(@Solla-topee) the MAC address of the camera via a private message.
Best Regards

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#2
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Re:Poor Audio Quality C225 C500
2024-07-29 01:44:01

  @Solla-topee just sent you a private message, I have the same noise issue! Useless audio at this point. 

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#4
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Re:Poor Audio Quality C225 C500
2024-07-29 09:04:51

  @DanielS24 Hi, the firmware has been sent to your camera.

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#5
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Re:Poor Audio Quality C225 C500
2024-08-22 11:40:39

  @Solla-topee Hi. I have the same issue (poor audio quality) when playing back a video from sd card but I don't know how to find and send you the camera's MAC address.

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#6
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Re:Poor Audio Quality C225 C500
2024-08-23 07:51:23

  @Beatle77 

Hi,
On the Tapo app>camera's Device Settings>Device Info page, you can find its MAC address. And you can send me(@Solla-topee) the MAC address via a private message.
Best Regards

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#7
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Re:Poor Audio Quality C225 C500
2024-08-30 19:56:49

  @Solla-topee I have sent you a private message with my Mac adress with the same issue as the one described above. Thank you in advance

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#8
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Re:Poor Audio Quality C225 C500
2024-09-02 06:12:34

  @Georgi_V 

Hi, 
The firmware has been sent to your camera. You can update it via the Tapo app and check if it helps.
Best Regards

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#9
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Re:Poor Audio Quality C225 C500
2024-09-07 13:37:53

  @Solla-topee 

hello, I also have the same issue with my D225 video doorbell. The sound from the speaker means that there is no way that I can actually understand what anyone is saying because it's so echoing and so crackly  so I was just wondering if you could also send me the link to be able to try and sort out the voice control on my video doorbell so that I don't get rid of this noise disturbance from the crackling and echoing as I can't hear anything at all from the actual doorbell. 

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#10
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Re:Poor Audio Quality C225 C500
2024-09-09 08:03:43

  @Cjj03 

Hi,
Your problem may be different from the one reported by other users. In order to further analyze your problem, it is recommended to provide a video showing your problem and please let me know how you record it.
Best Regards

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#11
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Re:Poor Audio Quality C225 C500
2024-11-01 08:25:41

  @Solla-topee 

I've just send you a message with the MACs, please change my firmware to a version without noice reduction as well. Thank you

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#12
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