Poor Audio Quality C225 C500
I recently bought Tapo C225 and C500 cameras. The audio quality of both cameras is poor, so I can't hear conversations clearly. They are much worse than my old TP-link cameras. I notice that the background noise level of the old cameras is high, but I can hear the conversations clearly. I think the issue of the new cameras is caused by the noise cancellation. But I can't find a way to disable the noise cancellation feature.
I read from another post that other users of C220 solved this issue with another firmware:
https://community.tp-link.com/en/smart-home/forum/topic/658276
I would like to know where I can find the firmware to disable noise cancellation for C225 and C500. Thanks a lot!
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi All,
We have firmware for the Tapo C225 V2 that improves the audio quality, please send me(@Solla-topee) "Forum ID 676454 + Tapo C225 V2's MAC address" via a private message if you want to try it.
Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
Best Regards
- Copy Link
- Report Inappropriate Content
Hi,
The audio quality of the Tapo Camera is influenced not only by the camera itself but also by the surrounding environment. If the sound from your camera is muffled, you can refer to the following troubleshooting suggestions.
1. Make sure that there are no obstructions covering the microphone and speaker openings on the camera.
2. Confirm that the microphone and speaker volume of the camera are set at a high level on our app.
3. Ensure the camera is positioned to allow clear and unobstructed sound reception. Avoid placing it in enclosed spaces or near surfaces that may reflect sound.
4. Test the audio with your mobile device positioned away from the camera, preferably in a different room. The proximity between the phone and camera during a voice call can cause audio feedback.
If there is no change in the audio quality, please provide the following information for further analysis and troubleshooting:
1. Send me (@Solla-topee) your camera's MAC address via a private message.
2. Please send us a video showing the audio quality of the camera. You can upload the video to your cloud server (such as Google Drive), generate a download link, and send it to me via a private message.
Best Regards
- Copy Link
- Report Inappropriate Content
Hi,
1. Can you share a link to download the video recordings of the reported issue?
2. Please send me(@Solla-topee) the MAC address of the camera via a private message.
Best Regards
- Copy Link
- Report Inappropriate Content
@Solla-topee just sent you a private message, I have the same noise issue! Useless audio at this point.
- Copy Link
- Report Inappropriate Content
@DanielS24 Hi, the firmware has been sent to your camera.
- Copy Link
- Report Inappropriate Content
@Solla-topee Hi. I have the same issue (poor audio quality) when playing back a video from sd card but I don't know how to find and send you the camera's MAC address.
- Copy Link
- Report Inappropriate Content
Hi,
On the Tapo app>camera's Device Settings>Device Info page, you can find its MAC address. And you can send me(@Solla-topee) the MAC address via a private message.
Best Regards
- Copy Link
- Report Inappropriate Content
@Solla-topee I have sent you a private message with my Mac adress with the same issue as the one described above. Thank you in advance
- Copy Link
- Report Inappropriate Content
Hi,
The firmware has been sent to your camera. You can update it via the Tapo app and check if it helps.
Best Regards
- Copy Link
- Report Inappropriate Content
hello, I also have the same issue with my D225 video doorbell. The sound from the speaker means that there is no way that I can actually understand what anyone is saying because it's so echoing and so crackly so I was just wondering if you could also send me the link to be able to try and sort out the voice control on my video doorbell so that I don't get rid of this noise disturbance from the crackling and echoing as I can't hear anything at all from the actual doorbell.
- Copy Link
- Report Inappropriate Content
Hi,
Your problem may be different from the one reported by other users. In order to further analyze your problem, it is recommended to provide a video showing your problem and please let me know how you record it.
Best Regards
- Copy Link
- Report Inappropriate Content
I've just send you a message with the MACs, please change my firmware to a version without noice reduction as well. Thank you
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 6653
Replies: 63
Voters 0
No one has voted for it yet.