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Talk camera not visible outside home network(wifi)

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Talk camera not visible outside home network(wifi)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Talk camera not visible outside home network(wifi)
Talk camera not visible outside home network(wifi)
2024-08-21 06:39:21 - last edited 2024-08-30 03:08:42
Tags: #Live View #Device Connectivity #Remote Control #TapoC200

My tapo c200 works on mobile that is connected on home network but my other phone that is not connected on same wifi do not show the camera device. 
I am using same to-link id to login on the tapo app on both the mobile devices but one Tapo app shows the camera while the other does not show any device. 
please help 

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1 Accepted Solution
Re:Talk camera not visible outside home network(wifi)-Solution
2024-08-22 06:30:48 - last edited 2024-08-30 03:08:42

  @Rohit18ranjan 

Hi,
From your description, it may be the Tapo C200 does not have internet access or is not bound to a TP-Link account. You can refer to the instructions below to troubleshoot.
What to do if I can't control my Tapo cameras on the Tapo app?
 

Please confirm the following information if the problem remains.
1. Send me(@Solla-topee) the MAC address of the camera and your TP-Link account via a private message.
2. What's the LED status on the camera? 
3. What's the model number of your router? Do you have internet when connecting to your router's Wi-Fi?
4. What troubleshooting you have done?

 

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#3
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2 Reply
Re:Talk camera not visible outside home network(wifi)
2024-08-21 13:26:41

@Solla-topee can you help me please?

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#2
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Re:Talk camera not visible outside home network(wifi)-Solution
2024-08-22 06:30:48 - last edited 2024-08-30 03:08:42

  @Rohit18ranjan 

Hi,
From your description, it may be the Tapo C200 does not have internet access or is not bound to a TP-Link account. You can refer to the instructions below to troubleshoot.
What to do if I can't control my Tapo cameras on the Tapo app?
 

Please confirm the following information if the problem remains.
1. Send me(@Solla-topee) the MAC address of the camera and your TP-Link account via a private message.
2. What's the LED status on the camera? 
3. What's the model number of your router? Do you have internet when connecting to your router's Wi-Fi?
4. What troubleshooting you have done?

 

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
Recommended Solution
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#3
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Views: 420

Replies: 2

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Live View Device Connectivity Remote Control
TapoC200
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