C200 not working with virgin media hub 4

C200 not working with virgin media hub 4

C200 not working with virgin media hub 4
C200 not working with virgin media hub 4
2024-08-26 17:15:41 - last edited 2024-08-28 07:32:22
Model: Tapo C200  
Hardware Version: V1
Firmware Version:

I've had a Google and look on here and can't find a solution that works for me. 

 

I've had a hub 2 and 3 tapo c200 cameras connected for a year. No problems, really simple to use and great for checking on the house when we're away. 

 

I've now upgraded to a hub 4 last week and cannot get them to work, can get them to connect locally but not to use when I'm outside of the home as they previously did. All the firmware etc is up to date too and I've tried factory resetting them all. 

 

I've tried buying a tapo tp link wireless extender to be able to change the dns address to 8.8.8.8 as the tapo cameras software suggests but it's not working.

 

I'm so frustrated with something which should work quite easily but causing me all sorts of issuea. Can anyone help with this please? 

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#1
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1 Accepted Solution
Re:C200 not working with virgin media hub 4 -Solution
2024-08-27 11:00:29 - last edited 2024-08-28 07:32:22

  @Solla-topee thank you! I've tethered my WiFi to an old phone and hotspotted that and it's worked! 

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#3
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Re:C200 not working with virgin media hub 4
2024-08-27 09:26:01

  @Bizzyg_13 

Hi,
You can refer to the instructions below to troubleshoot the reported issue.
 What to do if I can't control my Tapo cameras on the Tapo app?
 

If the problem remains:
1. Try to change the DNS server on the modem rather than the RE.
2. Send me(@Solla-topee) the MAC address of the camera via a private message.
3. If your modem has enabled the settings, such as firewall rules, antivirus, Mac filtering, etc., disable them for a try.
4. Take one Tapo C200 as an example, you can factory reset it, enable a hotspot Wi-Fi on your phone, reconfigure it with a different phone, connect it to the hotspot Wi-Fi, and check if you can control it remotely.

 

Best Regards

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Re:C200 not working with virgin media hub 4 -Solution
2024-08-27 11:00:29 - last edited 2024-08-28 07:32:22

  @Solla-topee thank you! I've tethered my WiFi to an old phone and hotspotted that and it's worked! 

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Re:C200 not working with virgin media hub 4
2024-08-28 07:32:05

  @Bizzyg_13 Hi, glad to hear the case is solved~

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