So as described. Entered living room, phone pinged notification, walked over to camera, pressed the privacy button, waited a minute then unplugged camera. Plugged  the camera back in, turned off privacy mode via app, looked for recording and nothing. No notification section, no person detected section, just nothing as if the camera wasn't even turned on. Continuous recording is working as you can see from the slight blue at 7am visible on the second screen. It has a blue section from bed time to morning, it just fails to record the moment someone actually walks in and hits the privacy button. 

 

Memory card model is a genuine SanDisk 128gb high endurance microSDXC rated 4K videos 100 MB/s UHS-I class 10 U3 V30.

 

 

Is it possible that in a recent firmware update the video files are no longer being written when privacy is pressed? It seems unlikely I have a faulty device. It is also very easy to replicate the fault, just by following my description above.

  @Solla-topee 

 

My recording settings are fine thanks. Set for continuous recordings 24/7/365. As I previously stated, I wake up, enter the living, hit the privacy button then after a few minutes unplug the camera. At night I plug the camera back in before going to bed. Since posting the initial message in this thread, the camera hasn't once recorded any members of my family entering the room in the morning. It simply records fine all night long, then just stops seconds before they have entered the living room. I receive the notification on my phone, but you never see them enter the room and press the privacy button. I find it difficult to believe the camera is writing in real time, as this would not be the case if it were. To me it looks like it keeps the current minute or two in a buffer which it then writes to the card in blocks. If you can enter the room and press the privacy button within that write cycle, you magically never appear on the recording. I suspect because when the privacy button is pressed the current buffer is simply discarded and not written.

 

  @Dan_007 is there any reason why you are unplugging the camera itself, the privacy mode button on the App will turn on and off the camera directly.

Unsure if constant 24/7 recording is required in which it may be causing issues , but have you tried the detection> motion detection> person detection so only that clip is saved to the SD card. If someone breaks into your house and steals the camera you have lost all survelience footage, With the cloud services very cheap on a yearly basis all footage is stored to the cloud at the time of disconnection so good security feature

  @Solla-topee 

 

Happy to send the clips but these pictures and my description pretty much sums up the problem. Below are screens from my SD card and here are the steps which make up the recordings:

 

Camera plugged in and enabled at 02:17:32 on 10th Oct 2024 until approximately 07:02 when a person entered the room and pressed the privacy button

Pressed privacy button to enable camera at approximately 09:38

Looked at recordings for today 10th Oct and recording ends at 07:01:04 (first picture tp00101.mp4) no events in timeline and no one caught on camera.

Decided to test for myself so entered the room at 09:41:59 which triggered notification (as above in this thread) on my mobile phone.

Pressed privacy button, waited a few minutes, unplugged camera.

Plugged camera back in, disabled privacy mode, checked recordings. No events in timeline, and no recordings for the time of my notification.

Second picture shows that nothing was recorded again until 09:44:18.

 

So in conclusion files tp00101.mp4 and tp00102.mp4 failed to record the events prior to the privacy button being pressed and the camera subsequently being unplugged.

 

 

First picture - showing 07:01:04 as being the last moment recorded in file tp00101.mp4

 

 

Second picture showing 09:44:18 being the first moment recorded in file tp00102.mp4

 

  @gregquinn 

 

gregquinn wrote

  @Dan_007 is there any reason why you are unplugging the camera itself, the privacy mode button on the App will turn on and off the camera directly.

Unsure if constant 24/7 recording is required in which it may be causing issues , but have you tried the detection> motion detection> person detection so only that clip is saved to the SD card. If someone breaks into your house and steals the camera you have lost all survelience footage, With the cloud services very cheap on a yearly basis all footage is stored to the cloud at the time of disconnection so good security feature

 

Our children don't like having a camera in the living room and would only accept it being there if they could see it was unplugged during the day.

 

In regards to loosing all footage if someone breaks in. I acknowledge that and if and when I can be confident in the camera's basic ability to record, then I might consider signing up to their cloud service. At the moment the device doesn't appear to be fit for purpose and I am keen to find out whether this is a faulty unit, something by design, or a bug in the firmware.

 

Thanks.