Can’ pair H100(UK) and T310(US)

Elnar

2024-10-15 21:24:45 - last edited 2024-10-17 02:06:31

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Registered: 2024-10-15

Can’ pair H100(UK) and T310(US)

2024-10-15 21:24:45 - last edited 2024-10-17 02:06:31

Tags: #Installation

Model: Tapo H100 Tapo T310

Hardware Version:

Firmware Version:

I purchased a Tapo H100 from Amazon UK. In the Matter Setup Code menu, it shows up as Tapo H100(UK).

• MAC: 30-DE-4B-11-81-4F

• Hardware version: 1.0

• Firmware version: 1.5.20 Build 240911 Rel. 110830

I also bought a Tapo T310 from Amazon US.

• MAC: 40-AE-30-6C-F9-6E

• Serial Number: Y243018000827

• Version: US/1.6

However, I can’t pair them. The H100 can’t detect the T310.

1 Reply

Wayne-TP

2024-10-17 02:06:11

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Registered: 2020-06-23

Re:Can’ pair H100(UK) and T310(US)

2024-10-17 02:06:11

@Elnar

The SubGHz frequency supported by Tapo SubGHz devices in different countries/regions differs, and devices with different region code versions cannot be used together. Introducing TP-Link SubGHz Technology

You may return one of the devices and purchase a new one from a local online website. TP-Link Where To Buy

It is recommended to contact the seller to confirm the device's version before purchasing, as some third-party sellers buy from unofficial sources, and the product may be a version from another region.

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Can’ pair H100(UK) and T310(US)

Can’ pair H100(UK) and T310(US)

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