C325WB different cloud and mem card recordings

C325WB different cloud and mem card recordings

C325WB different cloud and mem card recordings
C325WB different cloud and mem card recordings
2 weeks ago
Model: Tapo C325WB  
Hardware Version: V1
Firmware Version: 1.1.7

Hi, could someone explain why cloud recording shows 27s person + 4s motion recording and memory card 1min 46s person + motion for same event? 

I couldn't find any clip length settings like in C420.

 

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#1
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5 Reply
Re:C325WB different cloud and mem card recordings
2 weeks ago

  @Horch 

Hi,
Typically, you can go to the Tapo app > C420's Device Settings > Storage & Recording > Clips Settings page to set the Maximum Clip Length.
If the cloud detection video clips are shorter than the same event recordings stored on the SD card, would you please download the cloud video clip and the corresponding video clip stored on the SD card for comparison? You can store them on your cloud server(such as Google Drive) after downloading, generate a link to download the videos, and then send me the link via a private message.

 

By the way, in the vicinity of a cloud video clip, can you see another cloud video clip that records the same event?

 

Best Regards

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#2
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Re:C325WB different cloud and mem card recordings
Thursday

  @Solla-topee 

 

Sorry, went into spam folder...

 

I was questioning C325WB for which I cannot find any clip settings.

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#3
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Re:C325WB different cloud and mem card recordings
Friday

  @Horch 

Hi,
Thank you for the reminder. In this case, would you please download the cloud video clip and the corresponding video clip stored on the SD card for comparison?
Best Regards

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#4
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Re:C325WB different cloud and mem card recordings
Saturday
@Solla-topee PM sent with the link, please let me know if it does not reach you.
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#5
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Re:C325WB different cloud and mem card recordings
18 hours ago

  @Horch 

Hi,
I double-checked the PM and couldn't find your message, could you please resend the link to me?
Best Regard

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#6
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