Upgraded To New Android Phone. Can't Logon To View Cameras.

Upgraded To New Android Phone. Can't Logon To View Cameras.

Upgraded To New Android Phone. Can't Logon To View Cameras.
Upgraded To New Android Phone. Can't Logon To View Cameras.
3 weeks ago - last edited 3 weeks ago
Model: Tapo C200C  
Hardware Version: V3
Firmware Version:

FURTHER UPDATE: Successfully logged onto my account BUT all kinds of weird camera behaviour happening with commands from the new phone when using Arrive Home/Leave Home shortcuts or manually entering/exiting privacy mode. In some cases cameras C200's rebooting. Everything works perfectly with the old phone though. Pretty frustrating. Guess I'll start a new thread about these issues.sad

 

UPDATE: Tried logging on this afternoon. about 18hrs later and it all worked flawlessly on the new phone. I think TAPO servers decided my initial attempts to login were a security risk.

 

I've just upgraded to a new Moto G 5G Android phone. The Tapo app was working fine on my old Moto g Fast Android phone. Most apps transferred over automatically to my new phone but I noticed my Tapo cameras seemed to be acting strangely, Online then the next minute showing offline etc. Checked with my old phone and all seemed to be behaving normally. I decided to uninstall/reinstall the Tapo app on my new phone. Now when the login screen appears I am continually getting a message "Error  Please try again later". At one point it did go further saying it had sent me a verification code but I didn't receive anything. I also tried uninstalling/reinstalling the Tapo app on my old phone, logging in and all worked flawlessly. It's like the Tapo servers have blacklisted my new phone. Has anybody experienced an issue like this? If so, how did you work around it?

Thanks,

Mike

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Re:Upgraded To New Android Phone. Can't Logon To View Cameras.
3 weeks ago

  @mikeey 

Hi,
Thank you for sharing your experience. It's hard to identify the problem you encounter from the reported info. If the Tapo app is working fine now on your new phone, please keep monitoring it, and feel free to update this thread if you encounter any problems.
Best Regards

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