C410 Showing Offline - But Picking Up Motion!

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C410 Showing Offline - But Picking Up Motion!

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C410 Showing Offline - But Picking Up Motion!
C410 Showing Offline - But Picking Up Motion!
2025-03-17 10:57:33 - last edited 2025-04-03 02:54:40
Model: Tapo C410 KIT  
Hardware Version: V1
Firmware Version: 1.0.3 Build 241119 Rel.59471n

I recently purchased a C410 kit (camera plus solar panel) for my back garden and installed this yesterday (16/03/25). After an initial bit of messing around getting it connected (had to move my router closer), all was set up and ready to go. However, I've woken up this morning to find that the camera is now suddenly showing as offline and won't reconnect BUT it is picking up movement, recording it to the cloud and notifying me. How is this possible if it's offline? I believe it may have updated it's firmware in the early hours of this morning to the above version. Anyone have any ideas?

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Re:C410 Showing Offline - But Picking Up Motion!-Solution
2025-03-18 07:55:39 - last edited 2025-04-02 11:53:48

  @Phil2912R 

 

Are any VPN or ad-blocker apps enabled on your phone? Turn off those apps when using the Tapo app. 

 

Reload the app homepage, or force-close and re-open it. 

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:C410 Showing Offline - But Picking Up Motion!-Solution
2025-03-18 07:55:39 - last edited 2025-04-02 11:53:48

  @Phil2912R 

 

Are any VPN or ad-blocker apps enabled on your phone? Turn off those apps when using the Tapo app. 

 

Reload the app homepage, or force-close and re-open it. 

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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