Deco x60 Mesh routers 3-pack - Internet drops once a day for few minutes

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Deco x60 Mesh routers 3-pack - Internet drops once a day for few minutes

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco x60 Mesh routers 3-pack - Internet drops once a day for few minutes
Deco x60 Mesh routers 3-pack - Internet drops once a day for few minutes
2023-10-04 16:54:50
Tags: #Firmware Update #Deco X60
Model: Deco X60  
Hardware Version:
Firmware Version:

I'm using Deco x60 Mesh router 3-pack since 2021 and all three are connected by wired cat6 ethernet from main x60 router.

 

For last 12 months, Internet is dropping once a day for few minutes and its like one of them are showing flashing red or sometimes all three are showing flashing red. 

 

Do we have any fix for this issue ?

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Re:Deco x60 Mesh routers 3-pack - Internet drops once a day for few minutes
2023-10-05 18:19:36

  @Sridharvsi,

What hardware version are your Decos? Updates have been pushed over the last few weeks to some older Deco models.

 

But to figure out what is happening:

 

Does the Main Unit also show Red?

 

The Main unit showing red means an internet issue, while satellite nodes showing a red pulse indicates a disconnect from the main node. Try replacing the cable between your modem and main deco node and seeing if the Red LED still appears.

 

Do the LEDs on your Modem indicate that your ISP connection is still running?

 

 

If this has been happening for this long and you have a v1 model - it is likely that a cable has gone bad in your network or you are having issues with the link between your Decos and your ISP.

 

If you have a more recent hardware version, make sure that it is using the most up to date version

 

Does the behavior exist when the nodes are communicating with a wireless backhaul?

 

Lastly, you may try changing your main node to one of the satellite nodes if you think that the problem is starting with the main.

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Re:Deco x60 Mesh routers 3-pack - Internet drops once a day for few minutes
2023-10-05 19:34:35

Thank you for the reply  @Riley_S . 

 

Below are my answers.

 

What hardware version are your Decos? Updates have been pushed over the last few weeks to some older Deco models. 

 

I checked the deco router label, but i cant see any wording like "hardware version" and there is description given as US/1.6 after S/N. So I guess its v1 hardware version.

 

But to figure out what is happening:

 

Does the Main Unit also show Red? Yes Main unit and satellite units are showing Blinking Red. 

 

The Main unit showing red means an internet issue, while satellite nodes showing a red pulse indicates a disconnect from the main node. Try replacing the cable between your modem and main deco node and seeing if the Red LED still appears.

 

Do the LEDs on your Modem indicate that your ISP connection is still running? I'm using Motorola Modem MB8611 and is always having solid internet as per lights at front.

 

 

If this has been happening for this long and you have a v1 model - it is likely that a cable has gone bad in your network or you are having issues with the link between your Decos and your ISP.

 

If you have a more recent hardware version, make sure that it is using the most up to date version

 

Does the behavior exist when the nodes are communicating with a wireless backhaul? Issue is always between Main unit and Modem

 

Lastly, you may try changing your main node to one of the satellite nodes if you think that the problem is starting with the main. I will try swapping of units to see if it fixes.

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