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PIA VPN Connection Issue

PIA VPN Connection Issue

PIA VPN Connection Issue
PIA VPN Connection Issue
a week ago
Tags: #VPN
Model: Deco BE63  
Hardware Version:
Firmware Version: 1.3.2

I recently purchased and setup the DECO BE63 and attempted to add my PIA VPN server to the router.  I went to More > VPN > VPN CLIENT > Created a OpenVPN from the PIA generator and dropped the config file in.  Added my username and password and a few devices to route through the VPN.

 

When I press connect, it just stays stuck at connecting.  Any advice?  

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#1
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3 Reply
Re:PIA VPN Connection Issue
a week ago

  @Zooxanthella 

Hi,
The following instructions may help you.
Troubleshooting VPN Issues on Deco
Deco OpenVPN Client Always Connecting
 

If the same phenomenon persists, please provide the following information for analysis.
  1. Please go to the Deco app > More > QoS page to see if it's enabled. If so, turn it off and check if this helps.
  2. Can you make a VPN dial-up connection on the client device connected to the Deco network via the same OpenVPN config file?

 

Best Regards

>> Check What's Currently Going on With Deco >> Deco X50/X50Pro/X50-PoE Pre-Release Firmware 1.7.0 Introduces DoH/DoT, Channel Selection, and More! >> Deco XE75/XE5300/XE75Pro V1 Pre-release Firmware 1.5.0 Introduces DoH/DoT, WireGuard VPN, and More!
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#2
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Re:PIA VPN Connection Issue
a week ago

  @Solla-topee 

QoS is not enabled.

 

I'm not sure what you mean by creating a dial up connection via PIA.  That isn't an option.  I do have a variety of encryption options to choose from.

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#3
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Re:PIA VPN Connection Issue
Yesterday

  @Zooxanthella 

Hi,
There might be an issue with the VPN server itself, so the Deco fails to connect to it. Can you successfully connect to the VPN server using the same configuration file on another device?
Best Regards

>> Check What's Currently Going on With Deco >> Deco X50/X50Pro/X50-PoE Pre-Release Firmware 1.7.0 Introduces DoH/DoT, Channel Selection, and More! >> Deco XE75/XE5300/XE75Pro V1 Pre-release Firmware 1.5.0 Introduces DoH/DoT, WireGuard VPN, and More!
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#4
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Tags

VPN