Tapo doorbell not recording

Tapo doorbell not recording

Tapo doorbell not recording
Tapo doorbell not recording
2024-10-14 05:05:29 - last edited a week ago
Model: Tapo D230S1  
Hardware Version: V1
Firmware Version: 1.1.8

Hi, my tapo doorbell is not recording after firmware upgrade. Notification and live view are workng fine. Also It was working perfectly fine before that for several weeks. No change on my router settings or anything else except the firmware upgrade. I check the following according to guide and did the following but not work.

 

Reset both hub and doorbell and re-pair the two to app - not working

Change DNS router to 8.8.8.8 - not working

Check detection area - all properly set

Check scheduling for recoding- all properly set

Check sd card - only use 3gb out of 256gb available. 

Check manually recording- all good

Uninstall and reinstall android app - not working

Change hub connection from wired to wireless - not working

 

What are the other ways to get recording to work? This happens after the firmware upgrade, before that it works.straight from the box without any hassle. Any help is appreciated 👏 

 

 

 

 

 

 

  0      
  0      
#1
Options
1 Accepted Solution
Re:Tapo doorbell not recording-Solution
2024-10-18 08:04:36 - last edited a week ago

  @Kenkoo 

 

Have a look at this thread https://community.tp-link.com/en/smart-home/forum/topic/682450?sortDir=ASC&page=1

Recommended Solution
  0  
  0  
#3
Options
2 Reply
Re:Tapo doorbell not recording
2024-10-15 07:29:22

  @Kenkoo 

 

What type of video is the doorbell set to record, Doorbell Pressed or Detection event? You can check it in camera device settings > detection >wake-up sensitivity.

 

If it is set to record detection event, can you receive the detection notification? 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
  0  
  0  
#2
Options
Re:Tapo doorbell not recording-Solution
2024-10-18 08:04:36 - last edited a week ago

  @Kenkoo 

 

Have a look at this thread https://community.tp-link.com/en/smart-home/forum/topic/682450?sortDir=ASC&page=1

Recommended Solution
  0  
  0  
#3
Options