Configuration Guide What should I do if I cannot connect to TP-Link camera through APP on smart phone
It can be divided into two parts: the basic configuration and the unstable connection issue.
For the basic configuration issue, below are some installation guidance.
For NC series camera:
1. How to set up cloud camera with tpCamera APP?
2. How to connect the cloud camera to your router's wireless network via camera’s web interface?
For KASA camera:
1. Setup video.
2. How Do I Setup my Kasa Cam?
For Tapo C200
1. Setup video
2. How to set up the Tapo camera
3. How to manage your Tapo camera with the third-party software
Note:
1. The APP varies due to the different cameras. tpCamera app is available for NC series, KASA app for KASA camera and Tapo app for Tapo C200.
2. Please use the main router’s wifi password to configure it.
3. Please ensure that the OS version of the smart phone is up to date.
4. Try to hard reset the camera first and set it up.
5. Change another smart phone.
For the unstable connection issue, below are some suggestions.
1. Ensure that the camera gets good signal strength from the main router, and you can move it closer to the main router.
2. If all cameras lost connection at the same time, please confirm the stability of other wireless devices; and ensure that the firmware is up to date.
3. If only one camera lost connection, try to swap the locations between the cameras to verify whether it is the camera itself or the location/network environment.
4. Try to customize the wireless settings of the main router to optimize the wireless performance. Like wireless channel and channel width.
5. Try to reserve an IP for the camera on the web UI of the main router, you can contact the tech support of the main router to get some help.
6. Besides, you can refer to What should I do if I cannot control my Kasa device?
If the issue still exists, you can leave a comment below with the information needed or you can start a new thread on the community for further help.
A.The model number of the camera and how many cameras do you have in total and the affected camera.
B.The hardware and firmware version of the camera.
C.The troubleshooting methods you have tried and the results.
D.The model number of the main router.
E.The purchase date of the camera.
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Good day.
If the phone lost, it would not affect the camera, you can still log into the same email account on the new phone;
But it would be better to reset the camera and set it up again on the new email account for security reason.
Thank you!
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@Kevin_Z I have a similar problem with C100. It was working fine, and then one day 'poof!' it fell off the network.
I have followed the recommended process a dozen times and it always ends up with 'slow blinking green LED'. It never succeeds to connect to my home WiFi. The application just has a pulsing "Pairing your Tapo device...". I previously had a DHCP reservation, but I removed it to make sure that wasn't giving me issues. I don't have any failure indication from the router. It's a Bell Canada Home Hub 3000, so it doesn't really provide great debugging capabilities.
I will contact Tapo and provide any info I find here.
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Hi,
Have you set up the AP Isolation or Client Isolation on the Bell Hub?
Could you please try to reboot both the Bell Hub as well as the Tapo Camera to have a look?
If nothing helped, please try to install the Tapo debug APP to collect the logs:
iOS:
https://static.tp-link.com/2020/202009/20200907/IOS.zip
Android:
https://static.tp-link.com/2020/202010/20201012/tapo_trial_2.2.29_20201012170040.zip
*on android, please use the third-party APP "ES File Explorer" if you cannot find the log using the system application.
Thanks a lot and wait for your reply.
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@Kevin_Z Hi
I have C310 and C200 models I have connected both to the power, close to the wifi. both cameras have light red and green. (tested 1 by 1, not multiple cameras at the same time)
I use the app to connect to the camera, it starts to do the connection but as soon as my phone (Samsung / iPhone) finds that the wifi network from the camera has no internet it shutdowns the connection. So I can't set up the camera.
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Hi,
Normally the default Wi-Fi is only used to help APP find the camera and during the setup(After logging into the APP), the internet service is not required;
I checked under your TP-Link ID, the Tapo C310 has been online already; so You have successfully set up the cameras already?
Thank you very much.
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