Troubleshooting Tapo Camera Shows Wrong Date and Time
This Article Applies to:
All Tapo Cameras, such as Tapo C310/C200/C210/C100 etc.
Issue Description/Phenomenon:
- Camera showing incorrect time on the Live View page or incorrect timestamp;
- Date and Time do not update on the camera;
- Time on multiple cameras is different.
Troubleshooting Suggestions:
- Be sure that camera firmware and Tapo APP version are up-to-date;
- Set the camera on the correct Time Zone (Tapo app > tap the icon at the top right corner on the Live View page > Device Settings> Device Info > Time zone);
- Turn off NVR or third-party software and Reboot the camera (Some ONVIF software may affect the time of the camera);
- Change router’s DNS to 8.8.8.8/8.8.4.4 (router’s DNS server may fail to resolve the NTP server);
- Check if the Modem / Router firewall blocked UDP port 123 (used for NTP service);
*shared by @Tamadite in this thread "a rule blocking NTP traffic for a certain IP range. Adding this device to the NTP IP whitelist solved the problem".
- Sync time on a Windows computer in the same local network, if the computer fails to get the correct time, it's more likely the NTP servers are blocked by a router/firewall.
How to sync the time on Windows 10: Search 'Time' in the Windows search bar to open the 'Date and Time' section > Internet time > Synchronize your clock' sub-section and tap the 'Sync now' button.
Note: Tapo Camera requires internet access to synchronize time from its NTP servers, if the internet is blocked on the camera or the camera only working locally could cause incorrect time.
If the camera still shows an incorrect time, feel free to leave your comment in this thread, Start a New Thread to post your issue, or send a private message(send a message to @Solla-topee, make sure you've registered or logged in with your TP-Link ID in our community first) with the format 'Forum ID 269202+ Tapo Camera Shows Wrong Date and Time' and the following information, then our support will continue to help with your case.
1. Model of the router.
2. network topology: e.g. ISP--- Archer C7 router ))) wireless ((( Tapo C200
3. Do you use any third-party software or NVR to stream the camera? If yes, what's the name or model number of the third-party software or NVR?
More Articles:
What to do if I can't control my Tapo cameras on the Tapo app?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi,
You can go to the Tapo app> Camera's Device Settings>Advanced Settings>Camera Account page to change the account info if the camera is connected to a third-party program via RTSP/ONVIF, and then the RTSP/ONVIF connection will be disconnected.
Best Regards
- Copy Link
- Report Inappropriate Content
Hi all, I was just told by a friend that there is a issue with using Africa/Cairo as a timezone.
Apparently, according to Google;
Eqypt abserves summer time between the last Friday in April and the last Thursday in October. The clocks are changed from UTC +2 to UCT +3.
So with that said, I've just changed my timezone on my cameras to Africa/Harare.
- Copy Link
- Report Inappropriate Content
No DST settings?
- Copy Link
- Report Inappropriate Content
Hi,
Generally, the camera will sync the time & date according to the selected time zone, and no DST settings on the camera.
Best Regards
- Copy Link
- Report Inappropriate Content
Just wondering why there are no recordings at all for few days. Camera c420 shows date as 1984. It has been working well for months and there are no changes in local wifi or router.
By changing the time zone (in the hub) for something else and then back resolves the issue for while.
It's not LAN issue, probably came after recent HUB update? TZ is set to Europe/Vilnus as there are no other in this area/zone.
- Copy Link
- Report Inappropriate Content
My 420 cameras did exactly same thing yesterday. The watermark on the video today shows correct time but there are no recordings listed under today's date. This sounds like an issue on TP Link's side
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
It's bizarre, I'm in the NYC time zone, but I had to change it to Hong Kong/Asia to show the correct time??
- Copy Link
- Report Inappropriate Content
Hi,
You can refer to this thread to troubleshoot and report the test results for further assistance.
Best Regards
- Copy Link
- Report Inappropriate Content
Hmmm. I don't get any mentioned emails...
There was an update for H200 hub a week or so ago. Haven't noticed any wrong time since. How about others?
- Copy Link
- Report Inappropriate Content
Information
Helpful: 2
Views: 52929
Replies: 44
Voters 0
No one has voted for it yet.