Troubleshooting What can I do if the battery-powered cameras fail to pair with the Tapo H200?
Troubleshooting What can I do if the battery-powered cameras fail to pair with the Tapo H200?
This Article Applies to:
Tapo C420
Tapo C400
Tapo D230
Phenomenon Description:
The Tapo hub H200 is working fine, but an error message "Connection Failed" appears on the Tapo app when adding the above cameras to the hub.
Troubleshooting:
1. Ensure the camera/doorbell and hub have the same region code.
You can check the labels on the hub and camera for it. If they don’t have the same region code, they can’t work together. Please avoid purchasing the camera/doorbell and hub separately from different countries. We recommend buying a kit that includes both the camera/doorbell and the hub together.
2. Check the LED on the Tapo H200, and ensure it has a solid green light, which means it’s configured successfully.
If your Tapo H200 is not configured successfully, refer to the instructions below to troubleshoot.
Troubleshooting: What to do If Fail to Configure Tapo H200 Hub
3. Check the LED on the battery-powered camera, if the LED is not flashing green and red, reset it first.
How to reset my Tapo camera?
4. Reboot the Tapo H200, move the camera close to the hub, and reconfigure the camera.
5. Place C420 and H200 in another location for configuration if the problem remains to avoid possible wireless interference in the original location.
If the camera still fails to pair with the hub, please help collect the following information and update it on this thread for further analysis.
1. The LED status on the Tapo H200 and the camera when you see the error message.
2. Send us the MAC address of the Tapo H200 & camera and your TP-Link ID via a private message.
3. Confirm whether the problem occurs when starting to use the camera. Or did the camera work before?
4. Send us the log file of the Tapo H200 for better troubleshooting, and below are the steps to collect the log. (Note: Please let us know if you have sent the log file.)
1) On your Tapo app>tap your Tapo hub>go to its Device Settings>Diagnostics page to turn this feature on.
2) Ensure your phone and the hub are connected to the same router, try to reconfigure the camera via the Tapo app.
3) After reproducing the issue, go to Me>Help & Feedback>Hubs>Feedback>select your hub, tap Next>type Forum ID 651748 and your forum username, check Add System Log, and click on SEND FEEDBACK to send us the log file.
Related Articles:
Troubleshooting: What to do If Fail to Configure Tapo H200 Hub
2K Tapo Wire-Free Camera System Tapo C420S2 Being Released
Tapo D230S1--Tapo Smart Battery Video Doorbell Being Released
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Hi,
1. Remove and re-insert the battery to reboot the doorbell to let its LED blink red and green.
2. If so, repeat Step 2-Step 6 in this post and check if it helps.
3. If the problem remains, you can contact the retailer or local support team to check if your camera is under warranty.
Best Regards
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Hi! I have a HUB with a doorbell d230 working fine, so i decided to buy a C420 camera tu link with this hub, i didn't know by the time to make de purchase that exist diferent regions and when my camera arrive could´t link with my hub, so searching this forum i find that is both devices are fron diferent region not going to work, and my hub is EU and the camera is US.
There is any way i could change region o do something to work because i already bought the camera and i would be a waste of money for me.
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I have a similar same issue. My WIFI C420 cameras connect but will not update to show video and no recordings are saving to the Hub. The hard-wired powered cameras connect to Hub, I can see teh live stream and recorded videos fins (they have on board memory cards)
The WIFI cameras worked fine until a few months ago (I can't recall an 'event' that has triggered the fail). In fact they still 'work' in the snese that they are triggered by movement etc - I just can't view any live stream video and recording to Hub is no longer working.
I've reset everything, reconnected everything, checked for firmware version updates etc.
WIFI signal is good - all other devices - TAPO and others - connect fine to the modem.
Getting annoyed with it now! :-/
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Hi,
What's the firmware version of your Tapo H200? Please send me (@Solla-topee) the hub's MAC address via a private message.
Best Regards
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Hi,
The new firmware has been pushed to your hub. Please ensure it's online, and then update it via the Tapo app and check if this helps.
Best Regards
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@Solla-topee the camera works fine but I can't match it up to the app to see outside the house
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Hi,
What's your camera's model number, hardware, and firmware version?
What's the LED status on your camera? Do you mean you can control the camera on the local network, but it shows as offline in the Tapo app when you control it remotely?
Best Regards
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