Tap to refresh when connecting to live stream remotely
Can't connect to the live stream remotely, but I can configure the settings of the camera remotely. I tried using a different network connection, but only the local connection can access the live stream. My Tapo C200 works fine on a remote connection and is connected to the same network as my Tapo C520WS.
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Hi,
You can refer to the instructions below to troubleshoot the reported issue.
What should I do if I can't view the Tapo camera?
If the problem persists, please confirm the following information.
1. What's the Wi-Fi signal strength(RSSI value) of the camera?
2. Please uninstall the Tapo app and reinstall it to ensure it's up to date.
3. What are the model number and OS version of your phone?
Best Regards
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Hi,
You can refer to the instructions below to troubleshoot the reported issue.
What should I do if I can't view the Tapo camera?
If the problem persists, please confirm the following information.
1. What's the Wi-Fi signal strength(RSSI value) of the camera?
2. Please uninstall the Tapo app and reinstall it to ensure it's up to date.
3. What are the model number and OS version of your phone?
Best Regards
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I'm using a wired connection. I also tried using the Wi-Fi connection, and the signal is strong. The problem isn't only on my phone. My family members, with whom I share the device, cannot view the live footage from the camera.
Done doing the basic troubleshooting and different guides from different forums. Still no good results. As much as possible I don't want to reset my camera.
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Hi,
To further analysis of this issue, please confirm the following information.
1. Send me (@Solla-topee) the camera's MAC address via a private message.
2. What's the model number of your router? Do you have internet when connecting to your router? Please ensure there are no special settings, such as MAC Filtering and Firewall rules, on your router for the camera. If so, disable or remove them for a try.
3. Please describe your network diagram. Is the camera connected directly to the router rather than an RE/AP?
4. What are the model number and OS version of your phone? Please ensure that your Tapo app is up to date.
Best Regards
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Hi,
I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently.
Best Regards
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