SMART MODE NOT FUNCTIONING IN MY TAPO C520WS
Hello!
My C520WS was set to Smart Mode.
An event has been detected, yet the camera remained on the IR mode.
Smart Mode should automatically activate the LEDs for the Full Color whenever an event is detected. Is my understanding correct?
I have motion, person & pet detection ON.
Smart Mode ON
Please refer to photos and video link:
https://youtu.be/pprA7VxPgxw?si=46fk3mW7bhnop3Vm
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Hi,
On the camera's Live View page, please confirm if the Video mode is set to Auto mode.
If not, you can change the mode and check if it helps.
If so, you can reply to the email from the tech team for further analysis.
Best Regards
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@Solla-topee it is always on 'auto' mode. Done the resets and deleting the cam and re installing. I'm assuming it's the update, because it was working fine, in fact I had stopped checking it, as I thought the issue was solved as it was working perfectly apart from the amount of time the light stayed illuminated when triggered. (Staying on 2 mins, but that's more sensible for our wee space anyways)
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Hi,
In this situation, It's recommended to reply to the email(TKID240526358) from our tech team for further assistance.
Best Regards
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@Solla-topee I'm sorry, can you please ask if they can resend the email. Thanks.
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@Summer_S thanks for your reply. Yea, tried all of that, I thought I'd finally got it sorted (big thanks to the Tapo tech team) but, it's stopped again 😞. Here's hoping they can figure out the problem again. Hope yours is working as it should. 😊
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@ClkEverday No problem. I have informed the tech team to contact you again.
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Same problem as everyone else is having. This smart mode thing is not working. I saw the 1.2.8 update was supposed to fix this but it hasn't. When is it actually going to get fixed?
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I have the same issue on my camera, it used to work but now stopped, I am sure it worked before the last firm wear update, not happy
When are TAPO going to address this issue as it is not just me with the issue
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Hi,
We have new firmware that may solve the issue, please send me(@Solla-topee) "Forum ID 656792 + Tapo C520WS's MAC address" via a private message, and I'll send the new firmware to your camera.
Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
Best Regards
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