C100 and C310 does sometimes not stop recording

C100 and C310 does sometimes not stop recording

C100 and C310 does sometimes not stop recording
C100 and C310 does sometimes not stop recording
2 weeks ago - last edited Friday
Model: Tapo C100  
Hardware Version: V4
Firmware Version: 1.3.14

Hello 

I have two different cameras C100+C310 + SD Card (Two different cards) since 1 Year now.

 

The recording is adjusted to record the whole day with motion detection.

 

This works fine, but sometimes it happens (1 time / month) with both cameras that the record does not stop automatically after a motion detection.

Then i got a record with hours and this will only stop when i do a reebot.

Sometimes its once a month, sometime its happens every two months. Sometime on the C100 and sometime at the C310. Tptally different.....

 

Both Cams have the latest update and of course i check the record plan. Factory reset was also done.

 

Some idea what causes this problem??

 

Thanks

 

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#1
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1 Accepted Solution
Re:C100 and C310 does sometimes not stop recording-Solution
2 weeks ago - last edited Friday

  @The_TFC 

Hi,
If you encounter the issue that the two cameras sometimes will record continuously recordings if you are configured to record the motion only, please confirm the following information.

    1. What's the model number and capacity of the two SD cards inserted into the cameras?

    2. Please go to the Tapo app > camera's Device Settings > Storage & Recording > Recording Schedule page and send me a picture of it.

    3. When the problem occurs, please go to the Tapo app > camera's Live View > Playback & Download > Playback > SD card page, select the date, and send me a picture of the timeline that shows the problem.

Best Regards

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#2
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Re:C100 and C310 does sometimes not stop recording-Solution
2 weeks ago - last edited Friday

  @The_TFC 

Hi,
If you encounter the issue that the two cameras sometimes will record continuously recordings if you are configured to record the motion only, please confirm the following information.

    1. What's the model number and capacity of the two SD cards inserted into the cameras?

    2. Please go to the Tapo app > camera's Device Settings > Storage & Recording > Recording Schedule page and send me a picture of it.

    3. When the problem occurs, please go to the Tapo app > camera's Live View > Playback & Download > Playback > SD card page, select the date, and send me a picture of the timeline that shows the problem.

Best Regards

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Re:C100 and C310 does sometimes not stop recording
2 weeks ago - last edited 2 weeks ago

  @Solla-topee

 Thanks for your reply

 

Attached are the Informations.

Yesterday it starts recording at 5:40 because of my cat. She came in and go out of the room.  The record was running about 4 hours till i stoped it by hand.

The Scheduler is configured at both cams for 24hrs and also both cams have 64gb Sd card installed.  One Transcend 64gb (picture) and a SanDisk 64gb.

In this cam is the Transcend build in.

 

As this happens only once a "month" (only a feel) It could not be an wrong adjustment.

Hope this will help

 

Many thanks

 

 

 

 

 

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#3
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Re:C100 and C310 does sometimes not stop recording
2 weeks ago

  @The_TFC 

Hi,
1. Please ensure the camera's firmware and the Tapo app are up to date. If not, update the firmware or the Tapo app for a try.
2. Please refer to the instructions below to wait for the problem to happen again and then collect the camera log for further analysis.
How to get the log of Tapo Camera
Best Regards

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#4
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