Troubleshooting Tapo Camera Shows Wrong Date and Time
This Article Applies to:
All Tapo Cameras, such as Tapo C310/C200/C210/C100 etc.
Issue Description/Phenomenon:
- Camera showing incorrect time on the Live View page or incorrect timestamp;
- Date and Time do not update on the camera;
- Time on multiple cameras is different.
Troubleshooting Suggestions:
- Be sure that camera firmware and Tapo APP version are up-to-date;
- Set the camera on the correct Time Zone (Tapo app > tap the icon at the top right corner on the Live View page > Device Settings> Device Info > Time zone);
- Turn off NVR or third-party software and Reboot the camera (Some ONVIF software may affect the time of the camera);
- Change router’s DNS to 8.8.8.8/8.8.4.4 (router’s DNS server may fail to resolve the NTP server);
- Check if the Modem / Router firewall blocked UDP port 123 (used for NTP service);
*shared by @Tamadite in this thread "a rule blocking NTP traffic for a certain IP range. Adding this device to the NTP IP whitelist solved the problem".
- Sync time on a Windows computer in the same local network, if the computer fails to get the correct time, it's more likely the NTP servers are blocked by a router/firewall.
How to sync the time on Windows 10: Search 'Time' in the Windows search bar to open the 'Date and Time' section > Internet time > Synchronize your clock' sub-section and tap the 'Sync now' button.
Note: Tapo Camera requires internet access to synchronize time from its NTP servers, if the internet is blocked on the camera or the camera only working locally could cause incorrect time.
If the camera still shows an incorrect time, feel free to leave your comment in this thread, Start a New Thread to post your issue, or send a private message(send a message to @Solla-topee, make sure you've registered or logged in with your TP-Link ID in our community first) with the format 'Forum ID 269202+ Tapo Camera Shows Wrong Date and Time' and the following information, then our support will continue to help with your case.
1. Model of the router.
2. network topology: e.g. ISP--- Archer C7 router ))) wireless ((( Tapo C200
3. Do you use any third-party software or NVR to stream the camera? If yes, what's the name or model number of the third-party software or NVR?
More Articles:
What to do if I can't control my Tapo cameras on the Tapo app?
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Hi,
Please help confirm the following information about your problem.
1. What's the model number of your camera?
2. Why do you need to change the Time Zone of the camera? Please describe your problem in detail.
3. What's the model number and OS version of your phone? What's the Tapo app version installed?
Best Regards
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Hi all, is there a way to change the time and date without internet? We have two cams, c510w and c200 on closed network without internet.
What is the process for this scenario?
Thank you
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@Massic I didn't find the option on the Tapo app to change the camera's time and date manually, and this article(https://community.tp-link.com/en/smart-home/forum/topic/269202) says the camera requires internet to sync time from its NTP servers. If you connect the camera to the internet to sync time, and then block the internet for it, it may remain to use the correct time and date if you don't reboot it.
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Hi All,
I have a VIGI C340 that wont update it's date/time untill I log in via the web interface.
This is on a closed network with no access to the internet. It's directly connected to a computer which has a local NTP server. There is no router/modem.
The local NTP server is verified to be working - other brands of camera update their date/time ok, the TP-Link camera can too, it just chooses not to.
If I open a live stream from the camera, I can see the timestamp is wrong, but as I log in via the camera's web interface, I can watch the timestamp update to now be correct. Once out in the field, logging in to the camera from a web browser to reset the time after a power cut simply wont be possible.
Thanks,
Paul
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I've just found my C420 camera recordings are all 1 hour out.
I'm not sure if this is after daylight saving changed a couple of weeks ago or if it's just happened.
I had a short powercut overnight so my H200 hub would have rebooted.
I've checked the time-zone is correct in the H200 hub shared by all 4 cameras.
It was correct for London but I saved the setting again and also re-booted the hub.
Recordings are now showing the correct time.
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So I've checked every computer in my house and the time and date etc is correct on them.
It's just all my TAPO cameras that connect to my UNIFI wireless access point that is wrong yet EVERYTHING on my UNIFI is correct (date and time etc)
This causes so much unnecessary drama because now my recordings say 1 thing, but in a legal case with the police, what it says on the camera is what time it is.
It's 10am on the camera but it's actually 9am.
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I've changed the timezone now to a random timezone, then I changed it back to Africa/Cairo then logged onto the camera, I can see it's the correct time and then it goes back to the wrong time which is 1 hour ahead.
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Hi,
Which country are you located in and what's your time zone?
If the camera is connected to a third-party program via RTSP/ONVIF, please disconnect the RTSP/ONVIF connection and check if the time on the camera is correct.
Best Regards
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