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Solution What to do if the Tapo camera's Live View page shows "Tap to Refresh" after the firmware update?

Solution What to do if the Tapo camera's Live View page shows "Tap to Refresh" after the firmware update?

SolutionWhat to do if the Tapo camera's Live View page shows "Tap to Refresh" after the firmware update?
What to do if the Tapo camera's Live View page shows "Tap to Refresh" after the firmware update?
2023-12-08 12:00:48 - last edited Wednesday
Tags: #Highlighted Thread #Official #Firmware #Live View

Update on Jan 23, 2024.

 

The reported phenomenon is resolved on the Tapo app v3.1.514, and it's recommended to uninstall the Tapo app on your phone and reinstall the latest one from Google Play or App Store for testing.

 

If the "Tap to Refresh" message appears in the newer Tapo app, it's suggested to Start a New Thread here with the following information for further assistance.
  1. Tapo camera's model number, hardware, and firmware version.
  2. The Tapo app version.
  3. The detailed phenomenon you experience.

 

Best Regards

 

---------------------------------------------------------------------------------------------

 

This Article Applies to: 

All Tapo Cameras

 

Phenomenon description:

When watching the camera's Live View page remotely after updating the latest firmware, the camera's Live View page displays a message "Tap to Refresh". After tapping the refresh icon several times, the Live View page may display properly.

 

Workaround:

1. Connect the phone to the same Wi-Fi as the camera, and try to watch the camera locally via the Tapo app.
If you can view the camera successfully, try to watch the camera remotely and check if the problem is solved.

 

2. If the above suggestions do not work, send a private message to @Solla-topee with the format "Forum ID 645440+ camera's model number + 'Tap to Refresh' appears on the camera's Live View page after firmware updates" for further assistance.

 

 

More Articles:

What to do if my Tapo Camera gets bricked after a firmware update?
What to do if I can't control my Tapo cameras on the Tapo app?
 

 

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection?
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6 Reply
Re:What to do if the Tapo camera's Live View page shows "Tap to Refresh" after the firmware update?
2024-04-18 14:17:15

  @Solla-topee my Tapo care was renewed and not my videos say tap to refresh and nothing happens. I've just reset and still not working. I phone is the software I use to view the camera. 

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Re:What to do if the Tapo camera's Live View page shows "Tap to Refresh" after the firmware update?
2024-04-19 08:43:44

  @ScottishSuzy 

Hi,

Please help confirm the following information for the reported case.

1. What's the model number of your camera that enjoys the Tapo Care service? You can send me( @Solla-topee) the MAC address of the camera via a private message.

 

2. On the Tapo app>Cameras tab>Cloud Activity page, have you seen the cloud video clips after you select the date? If yes, please click on a clip and check if you can watch it successfully.

 

3. Do you have an internet connection on your phone?

 

4. You can reboot your phone and update the Tapo app for a try.

 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection?
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#3
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Re:What to do if the Tapo camera's Live View page shows "Tap to Refresh" after the firmware update?
2024-12-30 19:39:33

  @Solla-topee 

 

Forum ID 645440 Tapo C200 'Tap to Refresh' appears on the camera's Live View page after firmware updates"

 

My firmware is up to date V 1.3.15

 

And I'm done doing the basic troubleshooting mentioned above, but it's still showing " Tap to refresh" I already refresh it for already 30 mins. Nothing change. Please help

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#4
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Re:What to do if the Tapo camera's Live View page shows "Tap to Refresh" after the firmware update?
2024-12-31 09:47:36

  @Jhibskie 

Hi,
If you have a problem when watching the camera's live feed, please confirm the following information.
  1. Please ensure the Tapo app is up to date and your router has a stable internet connection.
  2. Check the LED status on your camera.
  3. Do you have a problem when watching the camera's live feed locally or remotely?
  4. Try a different phone if you have one.
Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection?
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#5
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Re:What to do if the Tapo camera's Live View page shows "Tap to Refresh" after the firmware update?
2025-01-29 09:18:53

Camera =C220

Bought= maybe 6-8 months back

 

I did all the thing.

 

Format my SD card

Reset the camera

installed new app in Phone

 

 

What i noticed was when I change the IP to static option in advance network settings and then save it starts working for few mins, and then when i exit the app and try it after an hour or so the problems starts again. It is only happening when Im using my local network to watch the live video. While when I'm in my office i can see the live video on 4G very clearly. Otherwise on connecting on my local network it is saying Tap to refresh evey time until I chnage the Static IP setting and save.

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#6
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Re:What to do if the Tapo camera's Live View page shows "Tap to Refresh" after the firmware update?
2025-02-07 07:25:20

  @Tabi14 

Hi,
The problem may be related to your network settings. 
Please try to factory reset the camera, enable a hotspot Wi-Fi on your phone, reconfigure the camera with another phone, connect it to the hotspot Wi-Fi, and then check if you can watch the camera's live feed locally and remotely.
Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection?
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#7
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