Q1. How do I update the firmware of the TP-Link camera?

 

1. To update the camera's firmware in the Tapo app:

 

• Go to Me > Firmware Update page to update the firmware.
• Go to the camera's Device Settings > Firmware Update page to update the firmware.
• Here are the detailed instructions: How to update the firmware of the Tapo & Kasa devices on the Tapo App?

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2. To update the camera's firmware in the Kasa app:

 

• Go to the Me > Firmware Update page to update the firmware.
• Here are the detailed instructions: How to update firmware of Kasa smart devices?

 

Q2. What can I do if my camera fails to update the firmware?

 

If your camera fails to update the firmware, please try the following steps.

 

• Power cycle your home router and the camera.
• Move the camera closer to the home router for a better connection. 
• Disable the firewall or antivirus settings on the home router, if any.
• Enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then try to update the camera's firmware.
• For devices like Tapo C420 that require a hub to work, place them near the hub for a strong connection. See this FAQ for optimization tips.

 

Q3. Why do some of my Tapo cameras update to the latest firmware while others do not?

Our camera's firmware updates are released progressively, meaning that if you have multiple cameras of the same model & hardware version, some cameras may receive the update while others may not yet. The firmware release process typically takes a few weeks to a month.

If you prefer not to wait to update the firmware manually, please enable the Auto Update feature on the camera's Device Settings > Firmware Update page. This will ensure that your camera automatically updates to the latest firmware once the rollout is complete.

 

Q4. Can cameras of the same model but different hardware versions use the same firmware?

No. Firmware for cameras with different hardware versions is not universal.

 

Q5. What can I do if my camera bricked after a firmware update?

We suggest following the instructions below to troubleshoot.
What to do if my Tapo Camera gets bricked after a firmware update?
 

Q6. How do I downgrade my camera's firmware?

We don't provide camera downgrade instructions. Generally, if a Tapo camera experiences unusual behavior with the latest firmware, we recommend creating a new thread describing the specific behavior and usage scenario for further assistance.

 

Q7. How can I learn about changes in the camera's latest firmware?

When manually upgrading the firmware in the Tapo app, you'll typically see the release notes for the new firmware. These notes provide information about the changes, such as new features and optimizations.

You can also visit our official website > your camera's Support page > Firmware Release Notes to learn about the latest firmware changes.

 

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