This Article Applies to:

Tapo C120 V1

Problem Description:

Cracking and static noise is found in the live streaming and playback of the Tapo C120, even though there is no sound in the surroundings.

Troubleshooting Tips:

1. Please ensure the Tapo C120 has the latest firmware.
How to update the firmware of the Tapo devices on the Tapo App
 

2. Try to turn down the Tapo C120 microphone volume by navigating to the camera's Live View > tapping the microphone icon.

3. Check whether the microphone hole is blocked by dirt, and clean the surface dirt appropriately.

4. Replug the power cable to reboot the camera and ensure the power cable is securely connected. 

5. If the problem persists after the troubleshooting, please refer to the thread "Troubleshooting for better audio quality of my Tapo camera" for further assistance.

More Articles:

General Questions about the TP-Link ID
How can I store the Tapo camera video recordings on a microSD card
What can I do if my Tapo camera's microSD card fills up faster than expected?