@Solla-topee 

i already sent an email Regarding my concern and the information that you needed.

Solla-topee wrote

This Article Applies to:

 

Tapo C500 2.0/TC40 2.0
Tapo C510 2.0/TC41 2.0
Tapo C520 2.0/TC42 2.0
Tapo C530 2.0/TC43 2.0
Tapo C560WS V1
Tapo C660 V1

 

Phenomenon Description:

 

The cameras listed above aim to return to their original position when no events are detected within 30 seconds after tracking. However,
  1) The camera does not return to the correct position after tracking, and its viewpoint is offset.
  2) When tilting the camera upward, the Tapo app prompts that it has reached the limit position even though it has not.

 

Workaround:

 

For the reported phenomenon, we recommend sending an email to the forum support team with the following information for further assistance.

 

>> For users from the United States, send the email to forumsupport.usa@tp-link.com. Click to Join TP-Link Community - US Site
>> For users from other countries and regions, send the email to support.forum@tp-link.com.

 

Subject: [Forum Escalation][ID 824942] Tapo Pan/Tilt camera can't return to its original position properly after tracking
Forum Nickname: [User Provided]
Thread URL:  https://community.tp-link.com/en/smart-home/forum/topic/824942, and the link to your original post
Model&Version: [User Provided]
Description: [User Provided]
  1. A brief description of the phenomenon you experience.
  2. A video or screenshots showing the camera's viewpoints before and after tracking.
  3. The camera's MAC address. You can find the camera's MAC address on its Device Settings > Device Info page.

More Articles:

What to do if the Detection feature is not working on the TP-Link Camera?
Introduction to Motion Tracking and Auto tracking feature

How to View Your Tapo Camera Remotely via RTSP/ONVIF
 

  @Solla-topee 

I already updated the firmware. But still my tapo c560 ws is still not returning to its original position.

I'm having the same problem.

After a few hours the camera does not return to the saved viewpoint position. I have to perform a pan & tilt correction and even that quite often doesn't work so i have to delete the saved viewpoint move the camera to the posiion i want and save a new one.

I have two of these C560WS cameras and it only happens on one of them (the newest one).

  @Solla-topee Hi,

I also have a Tapo C660 camera that does not return to the center position and gets stuck facing a wall. It somewhat makes the camera less functional. I have "reset the power" and performed a "Pan and Tilt Correction", often on a daily basis. Recently i have performed factory reset and not set the camera to "pan and tilt" so it cannot get confused. This rather defeats the purpose of the camera. There is a glaring fault with the C660 in that it does not have a "Home Position" in my opinion.

I have watched @Solla-topee suggest a Reboot, the Pan and Tilt Correction and also the Factory Reset. Please do not suggest this as i have performed these actions. I have also seen the "contact technical support" option. What we do not see is anyone saying that technical support actually resolved their fault.

It would appear that from the release of the C660 camera that this fault is persistent. Please advise if your Engineering Team are working on a firmware fix?

regards

RJ

  @Ysabelle 

Hello customer staff

I am Japanese.

I live in Thailand.

I use it for my parent house in Japan.

I installed this TAPO C660 last month.

But, suddenly that camera move to wall side.

After that , it keep that position a few hours.

After that, suddenly it reverse the original position....

Please sugguest the solution plan.

I await your reply soon.

Best regards,

Ysabelle wrote

  @Solla-topee 

 

i already sent an email Regarding my concern and the information that you needed.

  @Solla-topee I contacted tech support and they informed me there is no firmware update now or in the near future