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Solution What can I do if my Tapo C220/TC72 V2 becomes local only after upgrading to firmware v1.2.1?

Solution What can I do if my Tapo C220/TC72 V2 becomes local only after upgrading to firmware v1.2.1?

SolutionWhat can I do if my Tapo C220/TC72 V2 becomes local only after upgrading to firmware v1.2.1?
What can I do if my Tapo C220/TC72 V2 becomes local only after upgrading to firmware v1.2.1?
2026-03-16 06:14:30 - last edited Thursday
Tags: #Firmware #Official #Highlighted Thread #Remote Control
Model: Tapo C220   Tapo TC72  
Hardware Version: V2
Firmware Version: 1.2.1 Build 251221 Rel.40592n

This Article Applies To:


Tapo C220 V2

TC72 V2

TCA72 V2

TCB72 V2
 

Firmware version: 1.2.1 Build 251221 Rel.40592n
 

Phenomenon Description:


The cameras above become local only in the Tapo app, and the LED changes to a solid orange after upgrading to firmware 1.2.1 Build 251221 Rel.40592n.
 

Workaround:

 

Step 1. Refer to the instructions below to set a static IP and custom DNS server for your camera in the Tapo app. For the DNS server, try your router's internal IP or 8.8.4.4. 
How to set a static IP for your Tapo Camera
 

After applying those settings, check whether the camera can be managed remotely. If remote management works, you can update the camera's firmware to the latest official firmware v1.2.2 or later.


Step 2. If Step 1 does not work, you can enable hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can control it remotely. If so, please update the camera to the latest official firmware v1.2.2 or later.

 

Step 3. If the above two steps do not work and your camera has an SD card inserted, please follow the instructions below to update the camera's firmware via the SD card and check if it helps.
Firmware upgrading package and guidance

 

Before the Upgrade
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App 
(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.

 

 

More Articles:

Flexible Configuration: Setting up for Your Tapo Video Doorbell Camera’s Doorbell Feature
Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios

 

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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Re:What can I do if my Tapo C220/TC72 V2 becomes local only after upgrading to firmware v1.2.1?
a week ago
The pdf instruction is totally wrong. If format using the bundled formatter.exe or the one built in in windows, the device can't read from the sd card. Since I have 2 C220, some trial and error gave me a solution and I had updated to the beta firmware. 1. Plug in the SD card and format the SD card using the Tapo app. This will make the SD card read-able by the device. 2. Unplug the SD card and plug in to your pc. Copy the bundled bin file into the SD card. 3. Plug in the SD card to the device. Wait for 2 minutes, unplug the power cord (or switch it off). Wait for a few seconds, then plug back the power cord (or switch on). 4. After a few minutes, the LED will be solid green. At this moment, the device feels bricked, but don't worry. Unplug the SD card then switch off the device and turn it back on. 5. Wait until the device fully reboot (or until you can access the device from the Tapo app). You will see that there will be a firmware update. Just update it as usual and wait until the device reboot until you can access it from the Tapo app. Voila, you can now access your C220 remotely. 6. Optional. If you wanted to use the SD card, format the SD card as NTFS using windows built in tool will do. Then plug back the SD card into the device and initialize the card through Tapo app.
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#2
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Re:What can I do if my Tapo C220/TC72 V2 becomes local only after upgrading to firmware v1.2.1?
Thursday

  @KuroYami 

Hi,
Thank you very much for your feedback. After confirming the information with the relevant team, we have updated the upgrade instructions via the SD card. Hope this will help other users.
Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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