This Article Applies To:

Tapo C220 V2

TC72 V2

TCA72 V2

TCB72 V2
 

Firmware version: 1.2.1 Build 251221 Rel.40592n
 

Phenomenon Description:

The cameras above become local only in the Tapo app, and the LED changes to a solid orange after upgrading to firmware 1.2.1 Build 251221 Rel.40592n.
 

Workaround:

Step 1. Refer to the instructions below to set a static IP and custom DNS server for your camera in the Tapo app. For the DNS server, try your router's internal IP or 8.8.4.4. 
How to set a static IP for your Tapo Camera
 

After applying those settings, check whether the camera can be managed remotely. If remote management works, you can keep the current settings for normal use and wait for the official firmware release.

Step 2. Before the official release, a beta firmware is available to address the reported phenomenon.

  1) If Step 1 does not work, but your camera has an SD card inserted, you can refer to the following instructions to update the firmware via the SD card and check if it helps.
      Firmware upgrading package and guidance
 

  2) If your camera does not have an SD card, you can enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can control it remotely. If so, send me (@Solla-topee) a private message or click here to email our technical support team with the following information if you'd like to try the new firmware.
      a. A brief description of the phenomenon you are experiencing.
      b. The camera's MAC address. You can find it in the Tapo app > camera's Device Settings > Device Info page.

Before the Upgrade
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App 
(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.

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